Returns and Refunds Policy
Last updated: 8 October 2026
At Margaret Bags, we want you to feel confident when buying a bag. This policy explains our 30-day return and exchange offer and the rights that may apply to customers in South Africa. Our voluntary offer is in addition to your legal rights and does not limit them.
Contact us before returning a bag
Email info@margaretbags.com with your order number and the reason for your return. We will send you the return instructions and the correct return address. Please do not send a parcel to an address shown on the shipping label unless we have confirmed that it is the return address.
Return destination: Our returns centre is in China. Contact us for its full address and return instructions before sending a parcel.
Our 30-day return and exchange offer
You may request a return or exchange within 30 calendar days of receiving your order. For a return under this voluntary offer, the bag should be unused, in its original condition, and returned with any tags and accessories it arrived with. Please use the original packaging where reasonably possible or packaging that protects the bag in transit.
Contact us within the 30-day period to start the process. Once we receive the bag, we will check its condition and confirm whether the return meets these conditions. If it does, you may choose a refund or, subject to availability, an exchange. We will tell you about any applicable delivery charge for an exchange before you confirm it.
For a change of mind under this voluntary offer, you are responsible for the direct cost of returning the bag, unless we agree otherwise. We will give you the return destination before you send it. If the return destination is outside South Africa, international return postage and customs formalities may cost more than a domestic return.
This voluntary offer does not restrict any right you have to cancel an online order or return a defective, damaged, or incorrect item under applicable law.
Online purchase cooling-off right
For an online purchase covered by South Africa's Electronic Communications and Transactions Act, you may cancel without giving a reason within seven days after receiving the goods, subject to any applicable legal exceptions. The only charge that may be made for exercising this right is the direct cost of returning the goods. If you paid before cancelling, the refund required by the Act will be made within 30 days of cancellation.
To exercise this right, email info@margaretbags.com within the seven-day period. We will provide return instructions. The conditions of our voluntary 30-day offer do not reduce this statutory right.
Defective, damaged, or incorrect items
If your bag arrives damaged, is not the item you ordered, or develops a defect, contact info@margaretbags.com. Please include your order number and a description of the problem; photos can help us resolve it faster. You can contact us even if more than a few days have passed since delivery.
Where South Africa's Consumer Protection Act applies, a consumer may return goods that fail to meet the required quality standards within six months after delivery, without penalty and at the supplier's risk and expense. The consumer may choose the remedy provided by that Act: repair, replacement, or a refund. We will arrange and cover the return cost when required by law. An incorrect item will also be put right at no cost to you.
Normal wear, accidental damage, or misuse is not automatically a product defect. We will assess each case in line with your legal rights.
Orders already being prepared or shipped
Contact us as soon as possible if you want to cancel an order. If we can stop it before dispatch, we will confirm the cancellation. If the parcel is already on its way, contact us for the applicable return process. This does not limit a legal cooling-off or other consumer right.
Refunds
Approved refunds are sent to the original payment method unless we agree another method with you. For returns under our voluntary 30-day offer, we aim to process the refund within 14 calendar days after receiving and approving the returned bag. Your bank or payment provider may take additional time to show the funds in your account.
For a cancellation under the statutory online cooling-off right, the legal refund deadline described above applies. For defective or incorrect goods, we will provide the remedy required by applicable law.
If we confirm that a refund has been issued and you cannot see it, first check with your bank or payment provider, then contact us at info@margaretbags.com.
Contact details
Margaret Bags
Operated by Pina Enterprises LLC