Shipping and Delivery
Last updated: 8 October 2026
This policy applies to Margaret Bags orders delivered in South Africa. It explains how we process, ship and deliver orders, and how to contact us if there is a problem.
Order processing and delivery times
- Daily order cut-off: 5:00 p.m. South African Standard Time (SAST).
- Processing time: 1–2 business days, Monday to Friday.
- Estimated delivery time: 5–10 business days after processing.
Orders placed after the cut-off or on a weekend or public holiday are normally processed on the next business day. Delivery estimates are not guaranteed. Carrier delays, customs procedures and busy periods may affect delivery. If we become aware of a significant delay, we will contact you.
Your rights under South African law if an order is not fulfilled within the applicable period remain unaffected.
Shipping costs
Any shipping charge payable for your order will be shown at checkout before you place it. If free shipping applies, the shipping charge will be shown as zero.
Cancelling an order
If you would like us to stop an order before dispatch, email info@margaretbags.com as soon as possible, ideally within six hours of placing it. If the order has not yet been prepared or shipped, we will cancel it and refund any payment made.
If the parcel has already been dispatched, we may be unable to stop delivery. Please wait for it to arrive and contact us for return instructions. The six-hour request window does not limit your statutory cancellation rights or our Returns and Refunds Policy.
Tracking your order
When your order ships, we will email you the available tracking details. Please enter a correct email address at checkout and check your spam or junk folder if you cannot find our message. You do not need to create an account to place or track an order.
Tracking updates may take 1–3 business days to appear after dispatch. A temporary pause in tracking updates does not always mean the parcel has stopped moving.
Delivery address changes
Please check your delivery address before placing your order. If you notice a mistake, email info@margaretbags.com immediately with your order number and the correct details. We will try to update the address if the order has not yet been processed, but cannot guarantee a change once it has been prepared or shipped.
International fulfilment and customs
Some orders may be prepared and shipped by international logistics partners. Customs procedures may affect delivery times. Any import tax, duty or other charge payable by you will be disclosed before you place your order where required by law; we will not add an undisclosed charge after checkout.
Delayed, lost or damaged parcels
If tracking shows a problem, your parcel arrives damaged, or the delivery estimate has passed, email info@margaretbags.com with your order number. We will investigate with the carrier and help resolve the issue. A carrier's tracking status does not remove any right you have under applicable consumer law.
Contact
Margaret Bags
Operated by Pina Enterprises LLC
info@margaretbags.com